EXCHANGES

I received a product different from the one I ordered?

Do not worry. It might have been a mistake from our end. We will replace it with the right product. You can contact us on scoop@fashapp.com or call us at  +91 9137887112/022 2832 7987 within 24 hours with the transaction details.

My product was not in a good condition?

We will change the product or offer full refund for the same until it’s not been washed. You can send us back the shirt, courier charges not more than Rs 200/- which will be refunded to you by us on actuals.  We will refund the courier charges only if the shirt has any manufacturing or quality defect or it was wrong dispatch.

I want to exchange my product. What is the procedure for that?

Kindly Send us back the shirt by courier and write to us on scoop@fashapp.com, stating your reason for exchange.

How do I return an item? Do I have to send it back?

Yes, you will have to courier the product yourself to us. Do be sure it has not been used or washed, unless there is a reason for the same. We will refund the courier charges only if the shirt has any manufacturing or quality defect or it was wrong dispatch

Is it necessary to take a shirt in exchange or do I get refund?

No it is not necessary. You can request a refund for a shirt you are returning (within 30 days of receiving).

How long do I have till I have to return the items?

You can return the item back to us within 30 days of receiving the same.

How long does it take to process the return?

After we receive the item, the exchange will be processed within 24 hours and sent. ( We won’t be able to take back the shirt for exchange or refund if it’s been washed or older than 30 days)

How much does it cost to return an item?

You have to bear the costs and send it to us by any courier/indiapost. 

Can I exchange my product for an item of lesser/higher value?

Yes you can do that.

For exchange in lesser value – we do refund remaining amount to your account.

For exchange in higher value – You have to credit the extra amount to our account mentioned on the website or write to us at scoop@fashapp.com.

We won’t be able to take back the shirt for exchange or refund if it’s been washed

Can I buy multiple items in exchange for a single product?

Multiple items can be exchanged for a single product, but the amount should not exceed the item bought earlier.

REFUNDS

How do I obtain a refund for my product?

Contact us on scoop@fashapp.com or Call us on +91 9137887112/022 2832 7987

How long does it take to get a refund?

After the amount is refunded, it usually takes 7-10 days to credit to your Bank Account Or Credit Card Account. In case of Cash On Delivery we do refund by cheque which will issued to you in 5-7 days.